Project Overview
A well-known finance company partnered with IQZ Systems to modernize their Loss Recovery Portal (LRP), a critical system for collecting past-due balances and driving revenue recovery.
The existing platform faced significant challenges with performance, resilience, and security that hindered global-scale operations.
The modernization initiative focused on delivering a secure, high-performance solution that would transform the payment experience while maintaining rigorous security standards.
Challenges Faced
- Performance Limitations — Fragmented user experience affecting payment completion rates and collection efficiency.
- Transaction Reliability Issues — Inconsistent transaction processing in legacy apps creating uncertainty and potential revenue leakage.
- Need for Security Evolution — Existing controls insufficient to meet current data protection requirements and global compliance standards.
- Scalability Constraints — Inability to efficiently handle varying transaction volumes across different geographical regions.
Solution — Cloud-Native Microservices Architecture
After evaluating multiple approaches, a cloud-native, microservices-first strategy on Microsoft Azure was chosen because it could:
- Enable independent scaling of payment processing components.
- Allow rapid, secure deployment of new features and compliance updates.
- Improve system resilience through service isolation and redundancy.
- Optimize resource allocation based on regional demand patterns.
The transformation needed to be swift and non-disruptive while significantly enhancing security and user experience.
Implementation Strategy
To enable robust reliability engineering, the company deployed a comprehensive technology stack:
1. Developed a responsive Angular UI that delivered an intuitive payment experience with dedicated workflows for: a. Payment Status Tracking b. Commitment Management c. Account Resolution Pathways.
2. Azure-Powered Backend — Implemented a robust cloud infrastructure utilizing: a. Azure Key Vault for centralized, secure secret management b. Blob Storage for high-speed document handling c. Application Insights for comprehensive observability and diagnostics.
3. Secure Payment Processing — Integrated Stripe Payment Element to enable: a. PCI-compliant transaction handling b. Localized payment methods across multiple regions c. End-to-end encrypted payment flows.
Technology Stack
To enable a secure and scalable platform, the company deployed a comprehensive stack:
- Frontend Framework — Angular for responsive, component-based user interfaces.
- Cloud Infrastructure — Microsoft Azure services for secure, scalable operations.
- Security Implementation — Field-level encryption, tokenized payment flows, and role-based access controls.
- Payment Processing — Stripe integration for compliant global payment handling.
- Monitoring & Observability — Azure Application Insights for real-time performance analytics.
This architecture allowed each service to be developed, secured, and scaled independently, ensuring optimal performance across all regions.
Quality Control Process
System security and reliability were paramount during the modernization. A robust monitoring and quality assurance process was established which:
- Implemented end-to-end encryption and data masking to protect sensitive information.
- Captured detailed metrics on transaction performance, enabling proactive optimization.
- Established compliance-focused transaction logging for audit and recovery purposes.
This security-first approach significantly improved both system integrity and user trust.
Final Results
- Successfully delivered the entire solution—design, build, test, and deployment—in just 10 weeks.
- Processed $13,743 in payments received and secured $10,744 in committed payments within the initial release window.
- Implemented enterprise-grade security with field-level encryption, tokenized payments, and role-based access controls.
- Completed the project on schedule through focused architectural strategy and efficient use of Azure-native services.
Lessons Learned
- Microservices Enable Speed — The architecture supported rapid iteration and independent scaling of critical services.
- User Experience Drives Results — Angular and Stripe provided a clean, modern interface tailored to international payment flows.
- Cloud-Native Approach Pays Off — Azure services allowed faster delivery, more effective monitoring, and rigorous security without unnecessary overhead.
- Security By Design Works — Building protection into every layer prevented retrofitting and ensured comprehensive coverage.
The modernized Loss Recovery Portal has transformed into a high-performance, secure, and revenue-generating asset for the client.
By leveraging cloud technologies and a focused architectural strategy, IQZ Systems delivered a scalable platform that's both resilient and ready for future growth, positioning the company at the forefront of efficient, secure financial recovery operations.
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