Story
Client uses a paper-based licensing system to issue commercial and recreational licenses, permits, and renewable permits, and manages lease and franchise land.
Challenge
To eliminate the manual and paper-based process of the sale of new licenses, issue permits, manage catch reports, manage lease and franchise data, and record violation data.
Solution
To create a portal for employees to execute workflow automation to successfully modernize and be able to meet the business needs and strategic objectives. Designing an architectural solution addresses:
- Single Sign-On.
- Seamless shopping-cart experience during sale of license and permits.
- Automated multi-tier approval process during issuance of permits.
- Simple mechanism to upload catch reports in mobile devices.
- Automation of law enforcement and reporting of violation data.
Benefits
- Eliminated stacks of paper and managed customer profiles and business data digitally.
- Achieved total transparency on approval and rejection process.
- Established Proper escalation channels during failure of issuance of new sales and license.
- Increased catch report data accuracy to 40% by incorporating automated double-entry system.
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