Data and Analytics
The client company was in the business of managing structured and unstructured
investments and provided consulting services for various forms of life insurance products for major financial
institutions. Their growth rate was staggering with many high profile customers.
Needed a solution that could capture all type of feedback from their customers. Wanted a single point of access
that could summarize results in dashboard formats that could be easily consumed by the C-level office. Current
system in place lacked the technical capabilities and had poor user experience.
The data solution consolidated data from multiple sources and gave the ability for client administrators to
switch feedback questions based on time of the day and response popularity.
- Provided real time feedback to improve services and product offerings.
- Enabled smarter decision making using robust analytics.
- Simplified administration to create many feedback attributes.
- Dashboards to show data and response patterns.
- Integration with major authentication provider (secure sign-on).
- Consolidated data management across all locations.
- Real time feedback of products and services enabled better decision making.
- Mobile compatible dashboards facilitated data access anywhere on any device.
- Ease of administration and data integration resulted in less training budget.
- Increase in productivity grew by 42%.