Data and Analytics

Data and Analytics

Story:
The client company was in the business of managing structured and unstructured investments and provided consulting services for various forms of life insurance products for major financial institutions. Their growth rate was staggering with many high profile customers.
Challenge:
Needed a solution that could capture all type of feedback from their customers. Wanted a single point of access that could summarize results in dashboard formats that could be easily consumed by the C-level office. Current system in place lacked the technical capabilities and had poor user experience.
Solution:

The data solution consolidated data from multiple sources and gave the ability for client administrators to switch feedback questions based on time of the day and response popularity.

Benefits: