Client uses paper based licensing system to issue commercial and recreational license, permits and renewable permits, manage lease and franchise land.
To eliminate manual and paper-based process of sale of new license, issue permits, manage catch report; manage lease and franchise data, and record violation data.
To create portal for employees to execute workflow automation to successfully modernize and able to meet the business needs and strategic objectives. Designing architectural solution addresses:
- Single Sign-On
- Seamless shopping-cart experience during sale of license and permits
- Automated multi-tier approval process during issuance of permits
- Simple mechanism to upload catch reports in mobile devices
- Automation of law enforcement and reporting of violation data
- Eliminated stacks of paper and managed customer profile and business data digitally.
- Achieved total transparency on approval and rejection process.
- Established Proper escalation channels during failure of issuance of new sales and license.
- Increased catch report data accuracy to 40% by incorporating automated double-entry system