What if there was a way to have your NMLS email traffic monitored, sorted and reacted to automatically with minimal manual involvement?

IQZ’s Mortgage License Accelerator

Problem Statement & Overview

The licensing process for your Mortgage Originators through NMLS can be time-consuming, manually intensive, and prone to delays and human errors. This is because the licensing team lacks visibility into the stage that each Rep is currently in within the mortgage licensing life cycle. Without this visibility, it is difficult to track the most important and timely next steps needed for each Rep.

You receive thousands of emails from NMLS regarding your license applicants. Someone must keep an eye on this email box and manage all this email traffic, matching NMLS emails to candidates and taking appropriate action.

IQZ’s Mortgage License Accelerator built on PEGA Case Management can help mortgage lending companies seamlessly manage the Rep’s mortgage licensing process. The application is built to handle the entire workflow from scheduling their SAFE class and Exam, submission of MU4 to NMLS and processing email notifications from NMLS to finally enabling them to originate mortgage loans for a single state.

Mortgage License Accelerator Capability

8 to 10 weeks deployment

Accelerator provides a single intuitive platform to allow for easy tracking and managing of a Rep’s licensing process.
Leverage PEGA’s NLP capabilities to process and ingest emails from NMLS resulting in real time automated updates that can advance the case in the workflow and creating timely next tasks(i.e Class Completion, Exam Score availability, identifying and closing deficiencies, accepting sponsorships and license approvals)
Content Manager support for storing all documents associated with the case including emails received from NMLS and emails sent to candidates.
Rule delegation to business manager group that allows for immediate changes in configuration for cost of the class, Exam cost and state-specific information
Dashboards view to show open tasks, completed tasks and allow for workload management. Dedicated workpools that enables a structured view of outstanding steps for different Reps in the mortgage licensing process
Consistent email communication with the Rep through the entire life cycle informing them on the next steps and updates
Easy bulk upload for Rep’s training status that enable case transition
Single state licensing to start with future potential to add additional states, license maintenance and enhanced Branch Management

Mortgage License Accelerator Flow

Business & Customer Outcomes

Accurate Real Time Reporting

20-30% efficiency gain within three to six months of usage through automated case creation and work routing

Improved compliance with state regulations

Significantly increased visibility as to where Reps are in process