Financial Services
Product education, account servicing, claims intake, appointment scheduling, and policy guidance.
Digital Human: The Enterprise Interface for Human-Centered AI.
Deploy AI agents that speak, listen, respond, guide, and act in real time, across phone, browser, and now avatar. One conversational layer for every customer, employee, and partner interaction.
Impact At Scale
30%
Operating Cost Reduction
$80b
Projected Labor Savings
<6 months
Avg Payback Period
41%-124%
Three-Year ROI
Who is Digital Human Built For?
The same conversational layer adapts to the moments that matter most in your industry.
Healthcare
Helping patients navigate benefits, prepare for visits, understand care instructions, and complete administrative steps.
Retail & Hospitality
Concierge-level service across discovery, booking, service recovery, and loyalty engagement.
Manufacturing & Logistics
Workforce enablement, safety procedures, knowledge access, and issue triage.
Built Around What Leadership Actually Measures
For leadership, this isn't another chatbot: it's a conversational operating layer that answers questions, completes tasks, guides complex journeys, and generates measurable insight from every interaction, mapping directly to the outcomes C-level leaders are already accountable for.
Growth
Engage more customers and prospects with timely, personalized conversations across voice, web, and video.
Efficiency
EfficiencyAutomate repetitive interactions, reduce service bottlenecks, and free teams to focus on higher-value work.
Consistency
Every conversation reflects approved messaging, current knowledge, and your organization's standards.
Scalability
Deploy digital agents across departments, use cases, and geographies without rebuilding from scratch.
What Coverage Gaps Are Actually Costing
The ROI of AI-Powered Conversations
Same demand, same team, completely different coverage.
Without Digital Human
With Digital Human
The Automation Gap
30% of enterprise interactions still run without AI by 2026
Every volume spike lands on your existing team
Coverage gaps widen as demand grows
No Team Can Absorb Every Spike
Labor Cost Saved
$10.3M saved in agent labor costs over three years
Same coverage, lower labor spend
Backed by a third-party ROI study
Same Coverage, Lower Labor Spend
Slower Response at Scale
Response times stretch as conversation volume grows
Backlogs build during every busy period
Coverage does not flex with demand
Coverage Doesn't Flex With Demand
Faster Response Times
Response times hold steady near 700ms, even as volume grows
Response speed doesn't degrade under load
No backlog forms during busy periods
Coverage Adapts With Demand
Abandoned Conversations
Customers drop off without consistent, always-on coverage
Long waits push people to hang up
Lost conversations are lost revenue
Missed Conversations Cost Revenue
Customer Conversations Retained
Call abandonment cut by 50% with always-on coverage
No need to staff every hour
Customers stay instead of dropping off
Customers Stay Instead Of Dropping Off
Every Gap in Coverage Is a Missed Conversation
Every Conversation Gets Answered, Any Time It Happens
Why the Old Playbook Doesn't Scale
Customer expectations are rising, employees need faster access to knowledge, teams are stretched, and leadership needs more visibility into what's happening at the edge of the business. These are pressures the old model of routing every conversation through a human queue was never built to handle. \n Digital Human can give your team always-on coverage, so no conversation waits for the next available person. The result is a more responsive enterprise: faster answers, less friction, more team capacity, and clearer visibility into engagement quality and performance
Falling Behind the Curve
91% of CX leaders are under executive pressure to implement AI.
Untapped Cost Savings
Automation can cut support costs up to 92% on routine, high‑volume queries, freeing resources for higher‑value work.
Costly Customer Drop-Off
Always‑on conversational coverage slashes call abandonment by 50%, keeping customers engaged.
Untapped Automation Gap
By the end of 2026, an estimated 30% of enterprise contact center interactions will still run without any AI involvement.
Give Your Agents a Face
Every Digital Human agent can now be paired with a lifelike avatar. The same real-time conversation that already happens over phone or browser can now happen face-to-face, giving people someone to see as well as hear, and giving your team one more way to stay present in every conversation without being pulled into all of them.
How Digital Human Brings Every Conversation to Life
One agent, three surfaces. Phone, browser, or avatar, every conversation runs on the same underlying agent, so your team's knowledge and workflows carry over no matter how someone reaches out.
Avatar
Assign a lifelike avatar to any agent so people can see who they're speaking with. Available alongside phone and browser voice, the avatar carries the same real-time conversation into a visual, face-to-face format.
Full Control, Full Visibility.
Leaders define agent behavior, approved knowledge, brand voice, workflows, escalation paths, and operating boundaries. Every interaction can be measured, reviewed, and improved, so automation never runs as a black box.
Configurable by Use Case
Each agent can be tailored to the channel, audience, and business objective it serves.
Full Analytics & Traceability
Track call outcomes, cost per call, and the exact prompt and knowledge chunks behind every reply.
Built-In Safety
Screen every conversation with content moderation and an AI supervisor that enforces natural call flow.
The Measurable Impact Digital Human Makes
41% to 124%
First-year return on AI customer service investment, climbing by year three
$80B
Projected contact-center labor savings from conversational AI, industry-wide, by end of 2026.
90%
CX leaders reporting positive ROI from AI tools.
41% to 124%
First-year return on AI customer service investment, climbing by year three
$80B
Projected contact-center labor savings from conversational AI, industry-wide, by end of 2026.
90%
CX leaders reporting positive ROI from AI tools.
The Next Generation of Voice & Video Agents
Milestone-Driven Journeys
Build reusable plans with ordered milestones and automated, well-timed follow-up calls.
Grounded Knowledge Base
Ground every answer in per-agent and organization-wide document libraries, kept current with live upload tracking.
Mid-Call Actions
Let the agent search knowledge, share documents, book meetings, and schedule callbacks, all without leaving the conversation.
Full Analytics & Traceability
Track call outcomes, cost per call, and the exact prompt and knowledge chunks behind every reply.
Built-In Safety
Screen every conversation with content moderation and an AI supervisor that enforces natural call flow.
Listed & Private Asset Coverage
100% coverage across both, in one place, finally.
Frequently Asked Questions
Find out more about Digital Human from IQZ.
Yes. Digital Human Agents recall what a caller said in earlier conversations and bring it forward, so context carries over whether the conversation happened by phone, browser, or avatar.
The avatar has access to the same toolset as every agent, so it can retrieve information, take action on requests, and move conversations toward an outcome rather than simply responding to questions.
Every conversation runs through the same safety layer: a content moderation service that screens speech for unsafe or abusive content, plus an AI supervisor that enforces natural call flow, like offering a follow-up and saying goodbye before ending the conversation.
Each agent, avatar included, can be set to one of six personas (Calm, Detailed, Emotional, Excited, Logical, Persuasive) with a voice chosen from a catalog with instant audio preview.
Leaders define the approved knowledge, brand voice, and escalation paths an agent operates within, and every interaction is measured and reviewable, so nothing runs as a black box.
The analytics dashboard and cost tracking already break spend down by vendor, model, and call, with full traceability into which tools were used and what knowledge was pulled for any reply.
More Capacity for the Work That Needs a Human
Digital Human is not a replacement for your team. It handles the repetitive, immediate, and information-heavy moments so people can spend more time on judgment, empathy, relationship-building, and strategic work.